Google Maps in the footer
The location map loads only when you click “Load Google Maps”. This sends your IP address and technical browser data to Google. “Close map” removes the embedded map; it is disabled again on a new page load. “Get directions” opens Google Maps as an external website.
1. Data controller and contact
JUNGLE VIEW KOH CHANG Co., Ltd. · DBD 0235553000139 · Jungle View Resort · 38/14 Moo 4, Klong Prao, 23170 Koh Chang, Trat, Thailand. Privacy enquiries: info@jungleview-kohchang.com. Telephone: +66 98 973 3712.
2. Data categories and sources
- From you: name, contact details, messages, travel dates, bungalow choice, guest numbers and booking requests.
- For your stay and statutory reporting: necessary identity, passport and stay information.
- For payments and accounting: payment status, transaction and invoice information. Do not send full card details by email or WhatsApp.
- When using the website and booking service: IP address, time, pages visited, browser, device, and language and consent settings. Optional analytics and review services receive data only after the relevant consent.
- Booking or transfer partners may provide information necessary for your enquiry or booking. Publicly available information and business contact details may also be personal data.
3. Purposes and legal grounds
- Answering enquiries, preparing reservations and providing stays: contract or steps before entering into a contract.
- Meeting guest reporting, immigration, tax and accounting duties: legal obligations where applicable.
- Providing the website and booking process, preventing misuse and handling claims: legitimate interests balanced against your rights, or another applicable legal ground.
- Optional usage analytics and external review content: your separate consent. Booking does not automatically give consent to newsletters or advertising.
4. Required information and sensitive data
Required information is identified in the relevant form or booking process. Without necessary contact, booking, payment or legally required identity information, we may be unable to handle an enquiry, reservation or stay. Optional information and optional consent are separate.
Please do not send unnecessary sensitive information. We process health information, such as allergies or support needs, only for a specific purpose and on a ground permitted by the PDPA, obtaining explicit consent where required.
5. Cloudflare hosting and protection
We use Cloudflare (Cloudflare, Inc. and relevant affiliates) to deliver and protect the website. It may process IP addresses, requested URLs, timestamps, browser information and technical security data. Reliable delivery and protection against misuse serve our legitimate interests, balanced against your rights.
Cloudflare may process data globally. The services used and contractual data protection terms, including applicable transfer safeguards, govern processing. Security cookies depend on enabled features; actual features, log retention and cookies must be confirmed against the production configuration before publication.
6. Cloudbeds and payments
We use Cloudbeds (Digital Arbitrage, Inc. and, where relevant, affiliates) for reservations and stay management. Opening the embedded Booking Engine sends technical data to its provider; a booking additionally involves the booking and guest information you enter.
Cloudbeds Payments and the payment providers in use process information needed for the particular payment. Legal roles depend on the processing and applicable agreement; payment providers may also meet their own legal duties.
7. Google Analytics and external reviews
Google Analytics 4 loads only after you select the analytics category. It may process technical usage, device and page-view data and set analytics cookies. Our website configuration keeps advertising storage, advertising user data and personalised advertising disabled.
The Taggbox review widget loads only after your separate choice for external reviews. It may transmit your IP address, browser and device information to the provider. Our Cookie Policy describes storage technologies. You can change your selection through Cookie settings in the footer.
8. Communications and other recipients
You can contact us by email or optionally through WhatsApp. When you open WhatsApp or message us there, WhatsApp also processes information under its own terms. Email and telephone are alternative contact channels.
Where necessary for the purpose, authorised staff and hosting, IT, booking, payment and communications providers receive data. Necessary contact and travel information may go to the identified provider of a requested transfer or tour. We share legally required information with competent authorities.
9. Processing outside Thailand
Cloudflare, Cloudbeds, Google, Taggbox and communications or IT providers may process data outside Thailand. Transfers must meet Sections 28–29 of the PDPA and, where applicable, the GDPR. Contact us for information about the recipients and safeguards relevant to your data.
10. Retention and deletion
- Enquiries without a subsequent booking: until resolved, then only where a continuing legitimate purpose or legal duty applies.
- Booking and stay records: to provide the stay and subsequently to the extent required for applicable reporting, retention and evidence duties.
- Invoices and payment records: according to applicable tax and accounting retention duties.
- Complaints or disputes: where necessary to resolve the matter and establish, exercise or defend claims.
- Language preference: up to 365 days. Consent-choice cookie: up to 180 days; additional local consent settings are discarded on a later visit after that period. Session settings last for the relevant browser session.
- Optional analytics data follows the confirmed Analytics retention configuration.
11. Your rights and withdrawal
Subject to the applicable legal conditions, you may request access and copies, correction, deletion, restriction or portability, and object to processing. You may withdraw consent for the future without affecting earlier lawful processing. Legal retention duties may prevent immediate deletion.
Contact info@jungleview-kohchang.com. Identity checks are limited to what is necessary and proportionate. Access requests under Section 30 PDPA must be handled without delay and within 30 days unless a legally permitted ground for refusal applies. Other rights follow their respective legal requirements.
12. Complaints and updates
If you believe your data protection rights have been infringed, you can contact us and Thailand’s Office of the Personal Data Protection Committee (PDPC). Other legally competent supervisory authorities remain available.
We update this notice when our processing or legal requirements change. The date above identifies this version.