1. Enquiry and contract
A non-binding email enquiry is not a reservation. A reservation made through the embedded Cloudbeds Booking Engine is formed when the displayed booking process is completed and a booking confirmation is issued or sent. A direct reservation outside the Booking Engine becomes binding when Jungle View confirms availability, total price, payment and cancellation terms in writing. All reservations are recorded and managed in the Cloudbeds PMS.
2. Price and payment
No advance booking deposit is currently required.
The price in Thai baht shown before completion and in the confirmation, including the stated taxes and services, applies. Payments, deposits, pre-authorisations and refunds are handled through Cloudbeds Payments and the payment providers in use. The method, amount and due date are displayed or confirmed before completion. Banks or card providers may apply their own fees and exchange rates.
3. Changes and cancellation
Cancellation three or more days before arrival is free of charge. Cancellation two days before arrival incurs a charge of one night. Cancellation on the day before arrival or on the arrival date incurs a charge of 100% of the total booking amount.
Changes, refunds and no-shows are subject to the rate conditions displayed in Cloudbeds before booking and confirmed for your reservation. Please notify us of changes or cancellations as early as possible.
4. Guests and stay
One child aged ten or under is included at no extra charge if no separate bed is required and occupancy limits are respected. This additional free-child allowance does not apply to the family bungalow, which has its own stated occupancy. Additional children and services may incur charges. The occupancy rules and supplements displayed in Cloudbeds before booking apply.
Standard bungalow occupancy is two adults; the family bungalow has its own stated standard occupancy. Additional adults incur a charge. Occupancy limits and supplements are displayed before the booking is completed.
The booking guest must be an adult and provide accurate information. Occupancy, children, extra guests, beds and surcharges follow the confirmed booking. Check-in is from 14:00 and check-out is by 12:00. Reception is staffed until 22:00. All times are local Thailand time. House rules apply during your stay. Official identification may be required by law.
5. Damage, safety and third-party services
Guests are responsible under applicable law for damage they cause. Resort rules, safety instructions and consideration for others must be observed. We may help arrange transfers, tours or other third-party services; where identified, the contract is with that provider.
6. Events beyond our control
Where circumstances outside reasonable control affect a stay, we will seek a fair solution. Mandatory legal rights remain unaffected. Thai law applies unless mandatory consumer law provides otherwise.